Should I remove my personal belongings before the service?
Ideally, you should remove your personal belongings from the property, however, we can still conduct the service if you leave them, but there will be an extra fee of £50-90, depending on the property’s layout. Another important thing to note is that you won’t be able to benefit from the service guarantee if your personal belongings are left in the property.
Do I need to arrange parking?
Yes, you must provide a parking spot (big enough for a minivan) as close to the property as possible (within 50 to 150 metres). The cleaning team is coming fully equipped with all needed supplies to perform the service so they need to be able to easily bring in all the equipment from their vehicle. If you need any details in order to secure a parking permit, please contact us at least 24 hours prior to the day of the service. Please leave a direct contact number and expect an update via SMS or email from 5 pm to 7 pm the day before the service.
Do I have to meet the cleaners in person?
You can arrange for someone else to meet the cleaners on your behalf. Just ensure they have full access to the property so the cleaners can start right away. Alternatively, you can provide us with the address and contact details of your letting agent for key collection (within 2 miles).
How many cleaners can I expect to arrive?
We will usually dispatch teams of either 2 or 3 cleaning experts, depending on the size of the property. The professional cleaners have all the necessary equipment and detergents to start work right away.
How long will the service take?
It depends on the number of rooms and their condition, as well as if any additional services need to take place. A house move cleaning service is unlimited in time and the cleaners work until the job is done. They will need access to electricity and hot water to perform the service up to a standard.
Can I get some kind of discount on my price?
Of course, you can. If you join our Fantastic Club you get to enjoy many awesome perks like priority bookings and seasonal deals that are valid for our whole service range. Check the full list of discounts in the End of Tenancy Cleaning Prices section above.
Also, if you add window cleaning to your service requirements, you can save up to 30% OFF the regular price.
Do you work on weekends?
The move-out cleaners are available seven days a week and on bank holidays. You can also schedule morning and afternoon appointments, or request a same-day service.
Can you do after-tenancy cleaning if I’m moving in?
We will gladly help you refresh your new home as long as you haven’t left any personal belongings inside. You also need to have your fridge and freezer defrosted 24 hours in advance.
Something came up and I want to reschedule my booking. How can I do that?
First, you have to log into your Fantastic account. After that, you need to go to the dashboard where you can make the needed changes. That’s it, you are done! Please give us at least 48-hour notice as otherwise, the cancellation policy will apply.
How does the end of tenancy cleaning differ from one-off deep cleaning?
Our tenancy cleaning services cover all the cleaning tasks needed to return the pristine state of a property, for which we give a 48-hour guarantee. The one-off cleaning is an hourly-based service designed to cover as much as possible for the time booked. It is great for spring cleaning or after-party clean-up since you decide what tasks should be prioritised.
Can you do it while I’m still at the property?
This would invalidate our 48-hours guarantee. In case you need only specific areas cleaned, we suggest that you book a one-off service instead.
Will I get my tenancy deposit back after the end of tenancy clean?
At Fantastic Services we strive to provide the best end of tenancy cleaning in London and across the UK. That's why we always provide 48-hour guarantee - to ensure that you will get your deposit back. This means that if the landlord is not happy we will re-clean the property free of charge within 48 hours. You can now extend the 7-day guarantee period for a fee starting at £19.
How does the video survey for the end of tenancy cleaning work?
A video survey can be done instead of a site viewing. It is suitable for 4+ bedroom properties, where an exact price quote can't be provided over the phone. It takes only a few minutes, usually done via WhatsApp or Facetime. A professional surveyor will consult you and you will be offered a personalised quote at the end of the video call.
What is the area coverage of Fantastic Services move out cleaning services in London and UK?
We fully cover all Greater London areas within the M25 ring, including west, north, east, south London. You can find our professional end of tenancy services also in Slough, St. Albans, Oxford, Manchester, Liverpool and many more. Check the full area coverage below.
Is there anything I need to do prior to the service?
Yes, there are a few things you need to do before the service to ensure the highest quality results. Please make sure the property is cleared of personal belongings or has as little luggage as possible to guarantee a thorough clean and to help secure your deposit return. The fridge/freezer should be emptied and defrosted. Also, it's important that all rubbish and leftovers are bagged and disposed of. Lastly, we will need access to electricity, running hot water, and working lights to provide the best end of tenancy cleaning service possible.
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