How can I make changes to my regular cleaning service?
You can make changes to your regular cleaning service at any time through your Fantastic Account or the GoFantastic mobile app. You can reschedule an appointment free of charge with 48 hours notice from your Fantastic account, choosing between the available slots of your dedicated professional or else, choosing a different cleaner whose availability will suit your schedule. You can also cancel a service without a fee if done 48 hours before the service. You can also add notes, make a change to the service frequency, and change your professional.
How can I trial the regular cleaning service?
You can set up a regular visitation schedule, then make all the necessary changes based on your preferences after the very first visit. You can increase the duration, leave notes with requirements and priorities, or add cleaning detergents. You can also change your cleaner or cancel your regular service.
What happens if the cleaner is not available?
In that scenario, we will be glad to find a suitable replacement. The new operative will then visit at the usual days and working hours that you have previously chosen. We always make sure to communicate all your written priorities and requirements to the replacement professional in order to make sure we keep the service standard at the same high level.
Do the cleaner bring cleaning products and equipment?
The cleaners can bring their own equipment if you specify this as you book the service. You can also, purchase cleaning products as an add-on. However, the cleaners could also use the cleaning equipment and products you have available at your place. It all comes down to your personal preference and what is most convenient for you.
What are the usual hours the regular cleaners work?
The cleaning professionals have different working hours and availability. Your appointment can start as early as 8 am or you can book a later slot in the day and with the service finishing by 9 pm. We have cleaners working on weekends and bank holidays too so we have you covered at all times.
How can I take advantage of the special rate of £21/h?
Have you heard of the Fantastic Club? Become a member today to take advantage of the numerous perks it provides.
What is your minimum term?
We don't have one, our customers use the service for as long as they actually need it. Only 2 full days' notice (over 48hrs in advance) is required from you to terminate appointments with us permanently.
Do I have to be home to let the cleaner in every time?
There’s no need for that. You can provide your cleaning professional with a set of spare keys that they can use to let themselves in on every scheduled visit. We have a strict key security policy – our system automatically assigns a 5-digit code to tag each set of keys (your information and home are protected). A Big part of our customers prefer to install a Key Safe Lock Box and provide us with the code. Our professionals can clean and leave your keys back in the lock box at the end.
Will I get the same cleaner every time?
To ensure we can send your favourite professional as much as possible please stick to the initially chosen daytime/frequency of the service. In case the weekly cleaner is on holiday or cannot attend for any other reason we will be happy to offer you a replacement for the period of your cleaner's absence. Alternatively, you can skip appointments until their return.
Do I need to arrange a parking permit for my domestic cleaning?
All single cleaners travel to their assigned properties via public transportation, so the only thing you’ll need to do is pick a convenient day and hour at which your sessions will take place.
In case you book a team of cleaners, they are coming fully equipped with all needed supplies to perform the service so they need to be able to easily bring in all the equipment from their vehicle. If you need any details in order to secure a parking permit, please contact us at least 24 hours prior to the day of the service. Please leave a direct contact number and expect an update via SMS or email from 5 pm to 7 pm the day before the service.
Which areas does the regular cleaning cover?
We are glad to tell you that our service covers all London districts, so we can clean your property wherever you may be. We also perform services in large cities like Bristol, Guildford, Manchester, Oxford and many more. To find out if we cover your area, just enter your postcode in our online booking form.
Could I ask the cleaner to clean the carpet and outside windows?
The cleaner can hoover the carpet. If you need a professional deep carpet cleaning service, we would be more than happy to organise a separate professional service for you by a fully trained carpet cleaning technician. The regular cleaner can also clean the windows from inside to a reachable height, without the use of a ladder. Should you require any external window cleaning, you can simply book a professional window cleaning service. We will be happy to quote you separately for that.
What's the difference between one-off deep cleaning and regular home cleaning?
Unlike regular home cleaning, a one-off is a more thorough one-time service that can help you restore the presentable state of your property in order to get ready for your in-laws’ visit, deal with the aftermath of last night's party, or to simply keep things neat & clean. Secondly, deep house clean can be done by more than one cleaner who can provide professional cleaning products and equipment for the best results upon request. And lastly, the technician's checklist is replaced with your very own!
Is the team able to treat external window elements as well?
Our experts will focus primarily on interior window cleaning, including frames and sills. They can also clean exterior panes as long as they are reachable from inside the property. However, if the number of windows is too high, we recommend booking a professional window cleaning service.
Can the cleaners deal with mould on my ceiling/walls?
This is usually not a part of our services as mould and mildew are organic in nature and require an entirely different approach and set of products. The cleaners will try to remove the mould, however, it’s best to hire a certified handyman for the job in case plastering is needed.
